Refund policy

Returns & Refunds Policy

Return Period

You have 30 days from the date of purchase to return your item(s) for a refund.

Unfortunately, we're unable to offer refunds after this period.

Eligibility

To be eligible for a refund, your item(s) must be:

  • Unused
  • Unwashed
  • Unworn
  • In the same condition you received them
  • Returned with all original packaging and tags where applicable

We reserve the right to refuse a refund if an item does not meet these requirements.

Non-Refundable Items

For hygiene reasons and fairness to all customers, we cannot accept returns for refunds on:

  • Gift cards
  • Towels
  • Socks
  • Bottles
  • Underwear

Items purchased as part of a Mystery Box or Sample Sale are also non-refundable.

How to Return Your Item(s)

To start a return, simply complete our Exchange & Return Form.

Once you've submitted your request, you'll receive instructions on how to send your parcel back.

Please include a note inside your parcel with your:

  • Full name
  • Email address
  • Order number

This helps our team quickly match your parcel to your request once it arrives.

Refunds

Once your returned item(s) have been received and inspected, we'll process your refund to your original payment method.

Please allow 5-10 working days for your refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

If your return does not meet our eligibility requirements, we'll contact you before taking any further action.

Late or Missing Refunds

If you haven't received your refund after 10 working days of it being processed, please:

  1. Check your bank account again.
  2. Contact your card provider, as refunds can take time to appear.
  3. Contact your bank, as they may still be processing the transaction.

If you've completed the above steps and still haven't received your refund, please contact us at support@power-fitness.co.uk.

Gifts

If your item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your returned item once it has been processed.

If the order was shipped to the gift giver, any refund or credit will be issued to the original purchaser.

Return Shipping

You are responsible for the cost of returning your item(s) to us.

Original shipping charges are non-refundable unless your order arrived faulty, damaged or incorrect.

We recommend using a tracked delivery service so you can follow your parcel's journey and ensure it reaches us safely.

Please keep your proof of postage. In the unlikely event your parcel doesn't arrive, you'll need this when contacting your chosen courier.