Exchanges Policy

Need a different size or want to swap for another item? We're happy to help.

Exchange Period

You have 30 days from the date of purchase to request an exchange.

Unfortunately, we're unable to offer exchanges after this period.

Eligibility

To be eligible for an exchange, your item(s) must be:

Unused
Unwashed
Unworn
In the same condition you received them
Returned with all original packaging and tags where applicable

We reserve the right to refuse an exchange if an item does not meet these requirements.

Non-Exchangeable Items

For hygiene reasons and fairness to all customers, we cannot accept exchanges for:

Gift cards
Towels
Socks
Bottles
Underwear

Items purchased as part of a Mystery Box or Sample Sale are final sale and cannot be exchanged.

How to Request an Exchange

To start an exchange, simply complete our Exchange & Return Form.

Once you've submitted your request, you'll receive instructions on how to send your parcel back.

Please include a note inside your parcel with your:

Full name
Email address
Order number
A reminder of the item(s) or size(s) you'd like to exchange for (if applicable)

This helps our team quickly match your parcel to your request once it arrives.

Stock Availability

All exchanges are subject to stock availability at the time we receive your returned item(s).

If your requested size or item is unavailable, we'll contact you to discuss the available options before processing your exchange.

Processing Your Exchange

Once your returned item(s) have been received and inspected, we'll dispatch your replacement as quickly as possible.

Gifts

If your item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your exchanged item if a replacement cannot be provided.

If the order was shipped to the gift giver, any updates or credits will be issued to the original purchaser.

Return Shipping

You are responsible for the cost of returning your item(s) to us.

We recommend using a tracked delivery service so you can follow your parcel's journey and ensure it reaches us safely.

Please keep your proof of postage. In the unlikely event your parcel doesn't arrive, you'll need this when contacting your chosen courier.